GleeSpace Apparels: Cancellation and Refund Policy

Cancellation Policy

At GleeSpace Apparels, we strive to provide our customers with a seamless shopping experience. We understand that sometimes plans change, and you may need to cancel an order. Our cancellation policy is designed to be customer-friendly while ensuring that we maintain the highest level of service.

Order Cancellation

  • Time Frame: You can cancel your order within 24 hours of placing it. To cancel your order, please contact our customer support team at write2us@gleespace.com with your order number and the reason for cancellation.
  • Post-Dispatch Cancellation: If your order has already been dispatched, we will not be able to cancel it. However, you may initiate a return once the item is delivered to you, in accordance with our refund policy.

Refund Policy

We aim to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, our refund policy outlines the steps you need to take to return the product and receive a refund.

Eligibility for Refunds

  • Condition of Items: To be eligible for a refund, items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
  • Time Frame: You must initiate the return within 14 days of receiving the order. To initiate a return, please contact our customer support team at write2us@gleespace.com with your order number and the reason for the return.

Non-Refundable Items

  • Personalized Products: Customized or personalized items are not eligible for a refund unless they are defective or damaged upon arrival.
  • Sale Items: Items purchased on sale or at a discount are not eligible for a refund unless they are defective or damaged upon arrival.

Return Process

  1. Contact Customer Support: Email us at write2us@gleespace.com to request a return authorization. Please include your order number and the reason for the return.
  2. Return Authorization: Our customer support team will review your request and, if approved, provide you with a return authorization number and instructions on how to return the item.
  3. Shipping the Item: Pack the item securely in its original packaging and include the return authorization number. Ship the item to the address provided by our customer support team.
  4. Processing the Return: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If the item is in its original condition, we will process the refund to your original payment method.

Refund Processing Time

  • Inspection and Approval: Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
  • Payment Method: The refund will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Shipping Costs

  • Return Shipping: Customers are responsible for the cost of return shipping unless the item received was incorrect, defective, or damaged.
  • Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect, defective, or damaged item).

Contact Us

For any questions or concerns regarding our cancellation and refund policy, please contact us at write2us@gleespace.com. Our customer support team is here to assist you and ensure a smooth and satisfactory shopping experience.